BAR WAITER

Bar Waiter

BUSINESS AREA: Bar

LINE MANAGER: Bartender

JOB PURPOSE

The Bar Waiter/Waitress is responsible for serving beverages in an assigned bar profitably & efficiently, in full compliance with company sanitation standards, and providing an enjoyable environment for Guests. The Bar Waiter/Waitress is to provide and maintain quality service through creative and energetic salesmanship to achieve the maximum revenue for the company.

SCOPE OF ROLE

• Provides courteous, quick, and professional service with a smile at all times suggesting and serving alcoholic and non-alcoholic beverages at various beverage outlets throughout the cruise ship.
• Takes the orders from the guests, relays them to the Bartender, and then makes sure that the beverages are served in proper glassware with a proper garnish.
• Suggests drinks to guests by applying up-selling and suggestive selling techniques thus increasing beverage products revenue for the company.
• Complies with MSC Cruises standard procedures relating to cleanliness, set-ups, furniture, snacks, menus appropriate room and door signs.
• Ensures all bar tables and chairs are clean before and after Guests arrive and leave.
• Knows all bars, mixed drinks, and other bar items specified in the bar list.
• Constantly checks the assigned bar and lounge areas for cleanliness and furniture repairs or Replacements.

SKILLS-SET NEEDED

• Fluent English. Ability to communicate effectively in German.
• High School Graduate.
• Previous experience in a similar position in an International Cruise Company, or in a busy 5-start hotel/resort with an international bar list.
• Proven ability to work under pressure and keep a harmonious and productive team environment.
• Demonstrated understanding and practical knowledge of Food Safety as defined in Company sanitation standards.
• Sound knowledge of electronic cash transacting, and computerized bar systems.
• Demonstrated skills in one-on-one communications with Guests.
• Tactful and diplomatic in crisis and problem handling.

TRAVEL DOCUMENT REQUIREMENTS

• Possess a valid passport and seaman book.